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HORRIBLE food and drink service.

Started by Nidociv, March 19, 2011, 02:08:18 PM

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Nidociv

Oh My, yesterday was an example of the worst level of food and beverage service in general that I have ever seen.

i don't know what in the world is going on in the room, but the food service is in a progressive spiral downward. I waited for almost 30 minutes for a server to appear late yesterday afternoon, finally after she handed off a menu she disappeared in a huff until I finally snagged her walking by 20 minutes later, I felt like I was putting her out.
I don't know if they are short staffed; if they are then they better fix it, if extra help doesn't change the attitude then it may be time to find servers without the attitude.

The poor service is really starting to upset a lot of people, not just me. The whole table was talking about it, it almost became funny.
I should not have to wait more than 10 minutes to get service.  Period.

When I said something about how long the service always seems to take the dealer just shook his head, he indicated the "service board" goes in to a flashing mode when it has been more than 10 minutes and that several of servers come over, and press the service button to reset the flashing ( and also turns off the service light) and then disappear, just so the managers don't see it flashing. I assume they get in trouble for that.

What prompted this post is that I left the room yesterday and by chance came back with some friends from out of town later in the evening, after another round of waiting 20-30 minutes for service they asked "is there a bar where we can get a drink?  Is it always like this?"  I was embarrassed to have say, "well, yes a lot of the time."
Holy Cow it is getting bad, consistently.  I don't understand how the managers don't see what is happening and take action.