A request to the managment

[Apov]

I would really like to hear a clear statement of intent by someone from the Casino regarding what is going on in the poker room.

We as players have been hearing, since prior to the opening of the new room, that the increase in the jackpot drop was to fund a series of "newer" and "bigger" promotions for the players when the new room opened.
I have seen no such increase in promotions and as we all know the promotions have been substantially reduced, YET the increased drop continues.

What is going on? You can no longer expect the players to sit idly by and accept these weak and patronizing excuses about where this money is going.  Your presumption that we will continue to accept these ambiguous excuses is insulting.

We have seen where it goes, apparently 100K added to the state championship prize pool was a prudent use of the jackpot funds that were 100% funded by NON tournament methods.
Its time to rethink, do you really think that being able to advertise a 1 Million Dollar prize pool for the state championship ( by adding the 100K from the jackpot fund) was effective in ANY way whatsoever from a marketing perspective?  Did you get a 100K worth of value?  You got 975 players, how many do you think wouldn't have shown up if the 1 M prize pool hadn't been advertised?  Ill bet the Return On Investment from a marketing perspective was well below even a poor rating.

You have to be able to justify expenditures by being able to reconcile how it has benefited the room ( and live play where you make your money).

You wasted that $100,000 that belonged to the live action players.
Good thing the ladies state championship wont sell out, because that would be another 50K taken out, and wasted.  The tournament players get 70K a month( every month) in FREE money funded by the live players as it is.

You (meaning whoever is making these decisions) BETTER get a grip on the affect you are having on your bottom line.

Part of the issue is we get NO answers other than, "we are working on it" or " i don't know" if you ask the dealers, that is sad, the dealers don't know because apparently they are not told anything.

Casino Arizona USED to be a great fun place to play, everyone from the players to the staff had smiles on their face it was an atmosphere where everyone was having a good time.
NOT anymore, look around the room, what do you see?
Nobody is having fun.

Where do you think the blame lies?

For a long time Casino Arizona was the place to play in the valley, its becoming clear now that it happened that way in spite of itself.  NOW is the time for the management to prove their ability to actually Manage the room well rather that just let it run well one its own because they have the location, that is no longer enough, the players are smarter than that.

Stop looking at the short term and start being proactive about the long term health of the room make the players feel like they are wanted and needed.

It wont hurt to let us in on the "plan".  let us help, ask for ideas, ask us what we want

DO SOME THING for the regular low and mid range rake paying players and stop pandering to the high limit (by the way hows the high limit area been recently?) and tournament players.
I am really surprised you haven't recognized who the players are that keeps that room afloat, and if you don't fix it quickly, you will lose that core ( more of it or all of it).
Then where will you be?

Casino Arizona will become the new Fort McDowell. Remember how The Fort used to be?  How about now?

History repeats itself and Casino Arizona is well on its way to cutting its own throat.

[that_pope]

Cosign.

A note on the tourneys...do you think anyone would really play the morning $60 tourney if it was really the $45+15 it is.  The only reason that tourney survives with such high juice is because:

-They add $750 from the Jackpot fund into the tourney.  For example, lets say there are 100 entrants just to keep the math simple.  The prize pool without the $750 added would be $4500.  But instead it is $5250.  So basically they are simply moving Jackpot money into their own pocket by charging a higher rake but "adding" money to offset it.  Talk about bullshit.

Every amount of prize money "added" to a tourney should be seen as money they are taking out of the player pool and putting directly into their pocket via higher rake in a tourney.

[pokr1222]

Thank you for this very well written summary of the current state of poker at CAZ.

It is bad, very bad.  Moral among poker room employees is clearly at an all time low.  The grumbling and disdain for management is clearly evident.  Either they don't care, don't know or there is something else in play.  I have heard from several employees that it is IRS related.  I really have no idea.   The economy has clearly hurt the poker room but, it is the management that is killing it.

I feel personally insulted and tricked by the player reward program that was advertised with ZERO implementation to this point.  I was also told directly that the temporary rake increase (jackpot increase, whatever) was to fund a huge amount of promotions when the move occurred.  Another insult.

One of my favorite shift managers (wait, she is my only favorite) told me that she could spread a game in a barn and players would still come.  That may be true and, my coming to this room is evidence of that but, little by little we will come less often and stay for shorter periods.

[CAAZs #1 Card Slinger]

This is by far the lowest moral I have ever seen by all poker room employees (and players!)in the 12 years I have been there.  I am hoping some drastic actions are soon taken to correct the blunders made in the last few months.  Our loyal players deserve more.  I will be doing my best and hope to give you all better news in the future.

[CAAZs #1 Card Slinger]

More corrective action needed!

[Stee1rz_Fanz]

I feel moral has increased recently but as a regular its hard to see any true perks for us who keep the games going during the days during the week... Overall there are no other options but would be nice for more perks..

[Nidociv]

in not so sure about morale anymore, my impression is that the newness has worn off for both players and employees and it seems like things have started to slide again.  The current "jackpot extravaganza" wheel promotion is going to continue into December, haven't heard of any changes.